Refund and Cancellation Policy

1. Introduction

Sarita Cab Services Private Limited (referred to as “Sarita Cab Services”) operates under the registered domain https://www.saritacabs.com. Both the business and the website are properties of the same legal entity and function under a unified framework.

2. Booking Cancellation Process

You may cancel your booking at any time before your scheduled pickup by calling our 24x7 helpline at +91 85918 52020.

1. Cancellations within 5 hours of scheduled pickup:
   If you cancel within 5 hours of your scheduled pickup time, the booking will be considered a No-Show. No refund will be provided in such cases, and the full booking amount or advance will be treated as cancellation charges.
2. Mid-journey cancellation:
   If you cancel your trip during the journey, you will be liable to pay the charges incurred up to that point. The final bill will be calculated based on actual service usage.
3. Driver delay:
   If your assigned driver is significantly delayed and you choose to cancel, any cancellation charges will be waived.
4. No-Show by customer:
   If you are not present at the pickup location and cannot be contacted via your registered phone number, the driver will wait for up to 30 minutes. Post this duration, the booking will be treated as cancelled without refund.
5. Cancellations due to force majeure events:
   If cancellation occurs due to unavoidable circumstances beyond human control (such as epidemics, floods, fires, strikes, lockouts, riots, or other force majeure events), your advance payment will be fully refunded.
6. Cab/driver replacement:
   Sarita Cab Services reserves the right to change vehicle or driver details in the event of a vehicle breakdown or any operational issue. No refund or cancellation requests will be entertained in such cases.
7. Delays due to external factors:
   We are not liable for cancellations or delays caused by natural calamities, roadblocks, traffic jams, lockdowns, or construction work. No refund shall be issued in such cases.
8. Refund timeline:
   If a refund is applicable as per our policy, it will be processed within 5–7 working days to the account details provided by the customer.

3. Customer Identification (KYC)

As part of our legal and operational process, we require all customers to submit valid identification proof prior to confirmation of the booking. Your information will be handled securely and in accordance with our privacy practices. Accepted ID proofs include:

• Aadhar Card
• Voter ID
• Driving Licence

4. Privacy Disclaimer

If you share personally identifiable information with us (directly or through a partner), Sarita Cab Services ensures that:

• Your data will not be sold or rented to any third party without your explicit consent.
• We will take commercially reasonable measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
• Your information will only be used:
  • To fulfill the services or products you have ordered (e.g., cab bookings).
  • In accordance with this policy and any applicable laws.
  • In aggregated formats where your identity cannot be reasonably determined.
  • To protect the rights, safety, and property of Sarita Cab Services, its users, or others, which may include sharing information with authorities or fraud protection entities.

Have Questions or Concerns?

If you have any questions, feedback, or concerns regarding this policy, please email us at comfortcarss@gmail.com or refer to the Contact Us section onhttps://www.saritacabs.com.

Thank you for choosing Sarita Cab Services. We value your trust and look forward to serving you again.