Privacy Policy

This Privacy Policy explains how Sarita Cab Services Private Limited and its affiliates (“we”, “our”, or “us”) collect, use, share, protect, and process your personal data when you access or use our website https://saritacabs.com (the “Platform”).

You may browse certain sections of the Platform without registering. However, please note that our products and services are offered only within India, and all personal data will primarily be stored and processed in India.

By accessing the Platform, submitting your personal data, or availing any services, you agree to be bound by this Privacy Policy, our [Terms of Use], and any applicable product/service terms, and consent to the application of Indian laws, including those related to data protection and privacy. If you do not agree, please refrain from using our Platform.

1. Information We Collect

We may collect personal data during your interaction with the Platform, including when you register, use our services, or contact us. This may include:

• Name, date of birth, address, phone number, email ID, and identification details
• Payment details such as bank account, credit/debit card information
• Biometric data (e.g., facial or physiological features), if you opt in to specific features
• Transactional data and user behavior across our Platform

Some information may be collected automatically and analyzed in aggregate for service improvement and marketing insights.

If a third-party partner collects your personal data, their privacy policy will apply. We are not responsible for their data practices and recommend reviewing their policies before sharing any information.

Important: If someone contacts you claiming to be from Sarita Cab Services and asks for sensitive data (e.g., card PINs, banking passwords), do not share such information. Report such incidents to appropriate authorities immediately.

2. How We Use Your Information

Your personal data is used to:

• Deliver and manage services or bookings
• Process transactions and fulfill orders
• Customize user experience and improve our services
• Communicate offers, updates, and promotions (opt-out available)
• Prevent fraud and ensure legal compliance
• Conduct research, surveys, and analysis
• Resolve disputes and troubleshoot issues

Please note, if you choose not to provide certain information, access to some features or services may be restricted.

3. Information Sharing

We may share your data with:

• Internal affiliates and group companies (for cross-service access and marketing)
• Third-party partners including logistics providers, payment processors, and service vendors
• Government or law enforcement agencies, if required by law or for the protection of rights and safety

Disclosures are made only when necessary for service delivery, legal compliance, marketing (where permitted), fraud prevention, or law enforcement.

4. Security of Your Information

We employ reasonable security practices to protect your personal data against unauthorized access, misuse, or loss. Secure servers and internal protocols are used to safeguard your information.

However, please note that data transmission over the internet is not completely secure. You accept the inherent risks of internet use and are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention and Deletion

You may delete your account anytime via your profile settings or by writing to us. However, deletion requests may be delayed or denied if:

• There are pending services, disputes, or legal obligations
• Retention is necessary to prevent fraud or for legitimate business reasons

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Anonymized data may be retained for analytics or research.

6. Consent

By using our Platform or providing your information, you consent to its collection, storage, and use as described in this Privacy Policy.

If you share someone else’s data, you confirm you have the authority to do so.

We may contact you through SMS, calls, email, or messaging platforms for service-related communication. You can withdraw your consent by writing to our Grievance Officer at the contact provided below with the subject line: “Withdrawal of consent for processing personal data.” We may verify the request before acting on it.

Please note, withdrawal of consent may affect your access to services and will not apply retroactively.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal or business requirements. Significant changes, if any, will be communicated as per applicable law.

We recommend reviewing this policy from time to time to stay informed of our practices.